With all the challenges and pressures facing urbanization, the concept of a smart city is high on everyone’s agenda. But according to Kathleen O’Brien, a 21st century smart city is far more than just using digital technology to make critical infrastructure more safe or developing public services that are more interactive and response.

“Looking beyond the technology, the vision of the smart city needs to be one that all stakeholders can make their own,” argues O’Brien. “Achieving consensus with the local population and business community will be the key to improving transparency, communication and partnerships.”

This means that before any technology can be implemented that improves quality of life or creates real economic opportunities, cities will have to first define smart city goals and objectives based on a deep understanding of the needs of its citizens and businesses as well as its unique attributes – demographics, infrastructure and resources. 

This also means that stakeholder engagement is a crucial first step for jump-starting smart city programmes. Only then can cities connect all their smart urban applications – mobility, energy, utilities or city commerce – and scale them with ease.

“While facilitating digital infrastructure is important, is the ability to truly connect with residents on a personal level that will support an open society and spur ideas, entrepreneurship, innovation and growth that will make the sustainable future city an achievable reality,” concludes O’Brien.